qq44 Privacy Policy

This Privacy Policy ("Policy") explains how personal information of players who use the qq44 platform is handled. By registering an account, playing, or using services on qq44, you are considered to have agreed to the terms in this Policy.

We take your personal information very seriously. We encourage you to read this Policy carefully and keep it in mind. For any questions, you can contact our support team at [email protected].

Personal Information We Collect

To provide services on the qq44 platform and manage player accounts, we collect the following types of information—

1.1 Information You Provide

• Full name, date of birth, and contact details (phone number, email address)
• Login details entered in the registration form when opening an account
• Payment-related information — transaction records through KBZPay, Wave Money, AYA Pay, Bank Transfer
• National ID or supporting documents submitted when identity verification (KYC) is required
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address, browser type, device type and operating system
• Login times and access records on the platform
• Game records, bet amounts and deposit/withdrawal records
• Browsing data collected through cookies and similar technologies

How We Use Personal Information

qq44 uses the personal information collected only for the following purposes—

2.1 Providing Services

• Account registration, verification and management
• Processing deposit and withdrawal transactions
• Awarding bonuses and promotion rewards
• Communicating with players and providing customer support

2.2 Security and Legal Compliance

• Preventing fraud, financial irregularities and unauthorized access
• Verifying players' age (21+) and fulfilling responsible gambling policies
• Carrying out KYC/AML obligations in line with financial regulations

2.3 Service Improvement

• Improving platform performance and the player experience
• Presenting promotions that better match player preferences
• Resolving technical issues and maintaining the platform

Cookies and Tracking Technologies

The qq44 platform stores small files called cookies in players' browsers. These are essential for the platform to function—

• Essential Cookies — used for login verification, security and session management
• Functional Cookies — used to remember language preferences and platform settings
• Analytics Cookies — collect non-personal data to improve platform performance and the player experience

Players can delete cookies through their browser settings. However, if essential cookies are disabled, some platform features may not work properly.

Data Sharing and Disclosure

qq44 clearly states that it does not sell or rent your personal information to third parties. Sharing is required only in the following cases—

4.1 Service Providers

Payment companies (KBZPay, Wave Money, AYA Pay), game software providers and cloud service companies receive only the data they need within the scope of their duties, and operate under qq44's privacy policy obligations.

4.2 Legal Requirements

We are legally required to disclose information to the relevant authorities when directed to do so by law, court order or any legally binding obligation.

4.3 Business Transfer

In the event of a business transfer involving qq44, personal information may form part of that transfer; however, players will be notified in advance.

Data Security Measures

qq44 maintains strong technical and organisational measures to protect your personal information—

• SSL/TLS Encryption — data transfers between the platform and players are encrypted
• Firewall and Intrusion Detection System — advanced security systems are in place to prevent unauthorized access
• Access Controls — player data can only be accessed by authorized staff, and only within the scope of their responsibilities
• Regular Security Testing — the platform's security infrastructure is tested on a regular basis
• Data Backup — records are backed up and stored in a secure location to prevent data loss

If a security breach occurs, affected players will be notified without delay and protective measures will be taken immediately.

Data Retention Period

qq44 retains personal data only for as long as necessary to fulfil its purpose or to meet legal obligations—

• Account data is kept for as long as the account remains open
• After account closure, records are retained only for the period required by law
• Financial transaction records are retained for the period required to fulfil financial regulations and AML compliance obligations
• KYC records provided at registration will also be retained until the legally required compliance period has ended

Once the retention period has expired, personal data will be securely deleted or anonymised.

Players' Rights

qq44 players have the following rights regarding their personal data—

7.1 Right of Access

You may request to know what personal data qq44 holds about you. We will respond as promptly as possible.

7.2 Right to Rectification

If you believe your personal data is inaccurate, you may request a correction. We will review the request and, if confirmed correct, update it accordingly.

7.3 Right to Erasure

In certain cases, you may request that your personal data be deleted. Please note, however, that data must be retained for as long as any legal obligations remain.

7.4 Right to Withdraw Consent

Where any of our activities (such as sending promotional notifications) are based on your consent, you may withdraw that consent at any time.

Protection for Under 21

The qq44 platform is for players aged 21 and above only. We will not knowingly collect personal data from anyone under 21.

If we become aware that a player is under 21, that account will be closed and their personal data will be deleted immediately. If parents or guardians discover that their child has accessed the qq44 platform, please contact [email protected] right away.

Policy Changes

qq44 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on the platform and the "Last Updated" date will be revised.

For significant changes, players will be notified in advance via their account or through a platform announcement. Continued use of the platform after any change constitutes acceptance of the revised policy.

We encourage you to review this policy regularly. If you have any questions, contact us at [email protected].